Questions & answers

Download Cartee, create an account, and make your first list. Private lists are free forever, so there is nothing to pay and nothing to decide yet — a plan only comes into it when you want to share a list with someone.

Yes. Private lists on your phone are free forever, with the full feature set. A Duo or Family plan adds real-time shared lists for your household.

Yes, both.

Ticks appear live while you shop, items sort by your store's aisle order, quantities are built in, and completed items file themselves away instead of piling up.

Yes — every list belongs to a Cartee account, including the free ones. It is worth knowing what that does and does not mean: your private lists live on your phone. The account is who they belong to, not a copy kept on our servers, so signing in on a new phone will not bring them back.

Because household invitations are sent to email addresses, so yours has to be one you genuinely own — otherwise an invitation meant for you could land somewhere else. Signing in with Apple or Google skips the step, since they have already verified it.

Yes, both. You can also use an email address and a password if you would rather.

In the app, under your account settings. It removes your account and the data tied to it. One thing to do separately: if you have a subscription, deleting your Cartee account does not cancel it. Subscriptions belong to your App Store or Google Play account, and only you can cancel them there.

A private list lives on your phone. It is free, there is no limit on how many you keep, it works with no signal, and nobody else can see it. A shared list lives in your household, where everyone sees changes as they happen.

Open the list and choose to share it. If you do not have a plan yet, that is where you will be asked to pick one. After that, every shared list is visible to everyone in your household — there is no separate invitation for each list.

Private lists are unlimited on every plan, including free. Shared lists depend on the plan: Duo keeps 5 active and 10 archived, Family keeps 15 active and 30 archived. If you need more than that, there is an add-on rather than a bigger plan.

It keeps a finished shared list without it counting towards your active limit. Archived lists are read-only, and you can restore one whenever you like. It applies to shared lists only — a private list has no limit to free up, so you simply keep it or delete it.

Everything keeps working. You can add and tick items with no signal, and your changes sync the moment you're back online.

You enter the email address of the person you want to add, and we send them an invitation. There is nothing to pass around: the link we email is tied to that address, can be used once, and expires after seven days if nobody takes it up.

Tap the Accept invitation button in the email. If you already have Cartee, it opens straight to the invitation. If you do not, you land on a page that explains who invited you and points you to the App Store or Google Play — install Cartee, sign in with the address the invitation was sent to, and it completes itself. There is no code to enter and nothing to copy across.

Duo is two people including you, Family is five. An invitation you have sent holds a place until it is accepted, expires, or you cancel it — so nobody is turned away at the last step of joining.

Yes, with a guest place add-on. A guest is given specific lists rather than the household itself, so they see only what you shared and nothing else — useful for a barbecue or a party you are putting together with someone.

One at a time. Accepting an invitation to another household means leaving the one you are in, and you will be told before it happens rather than after.

Anyone else can leave whenever they like. The person paying cannot simply walk away — that would strand everyone — but they can hand the household over to another member at any time. Handing over the household does not hand over the payment: subscriptions belong to the store account that bought them, so whoever takes over subscribes themselves.

No. One subscription covers the whole household. Everyone else joins free with an invite.

Through the App Store or Google Play, alongside your other subscriptions. That is also where you cancel or change a plan — it is not something we can do from inside Cartee.

Family comes with a seven-day free trial.

They stay with the plan owner: shared lists convert back to private lists on the owner's phone, and other members lose access. Your data is never held hostage.