Terms of Service
These terms are an agreement between you and MediaHub.Guru EOOD about your use of Cartee. Please read them — by creating a Cartee account, or by using the app, you accept them.
1. Who we are
Cartee is operated by MediaHub.Guru EOOD, a company registered in Bulgaria under UIC 201456304, with its registered address at 122 Ovche pole str., office EMC2, floor 4, 1303 Sofia, Bulgaria (“we”, “us”, “our”).
You can reach us at support@cartee.eu for anything at all — questions about these terms, problems with the app, or a complaint. We answer every email.
2. What Cartee is
Cartee is a shopping-list app for households. It has two halves:
- Private lists are stored on your own device. They are free, they have the full feature set, and they work with no signal at all. We never receive them.
- Shared lists are stored on our servers so that everyone in your household sees the same list update in real time. They require an active paid plan.
We describe what each plan includes in the app and at cartee.eu/pricing.
3. Who may use Cartee
You must be at least 13 years old to create a Cartee account. If the law where you live sets a higher age for agreeing to online services or for consenting to the processing of your personal data, then that higher age applies to you.
If you are under the age of majority where you live, you may use Cartee only with the involvement of a parent or guardian, who accepts these terms with you.
You also need to be able to enter into a binding contract, and not be barred from doing so under any applicable law.
4. Your account
Cartee needs an account — always, including for the free private lists on your own device. You can create one with Google, with Apple, or with an email address and a password.
You agree to give accurate information, to keep your password to yourself, and to tell us at support@cartee.eu if you think someone else has got into your account. You are responsible for what happens under your account, unless it is our fault.
We verify email addresses with a code sent by email. Accounts that have not completed verification cannot enter the app.
5. Households and shared lists
A household is the group that a paid plan covers. The person who buys the plan is the owner.
- The owner invites people by email. An invitation is single-use and expires after seven days.
- Everyone in the household can see, edit and tick off every shared list in it. If that is not what you want for a particular list, keep it as a private list on your device.
- Members do not pay. The owner’s plan covers every seat.
- A person can be in one household at a time.
- The owner can remove a member, and any member can leave. In both cases that person immediately loses access to the household’s shared lists.
Be thoughtful about who you invite. Sharing a list means sharing everything on it, and anyone in the household can delete items and lists — including things somebody else added.
6. Paid plans, billing and renewal
Subscriptions are sold through the Apple App Store and Google Play, not by us directly. That means:
- Apple or Google takes the payment. We never see your card details.
- The price, the currency and any applicable tax are shown to you in the store before you confirm. The price that is displayed at the moment of purchase is the price that applies.
- Subscriptions renew automatically at the end of each period, at the then-current price, until you cancel.
- You cancel in your Apple or Google account settings, not in Cartee. Cancelling stops the next renewal; it does not shorten the period you have already paid for.
- If we ever change the price of a plan you already hold, you will be told in advance through the store, and you will have the chance to cancel before it takes effect.
Where we offer a free trial, the length and terms are shown before you start it. Unless you cancel before the trial ends, it converts into a paid subscription automatically.
7. Refunds
Purchases made through the App Store or Google Play are refunded by Apple or Google under their own policies, so refund requests have to go to them. We cannot issue a refund for a purchase we did not take payment for.
If you are a consumer in the EU, you have a statutory right to withdraw from a distance contract within 14 days. Because Cartee’s paid features are digital content supplied immediately, you are asked at purchase to agree that supply begins right away, and you acknowledge that you lose the right of withdrawal once it has. This does not affect your other statutory rights, and it does not affect any right to a remedy if the service is faulty.
If something has gone wrong, write to support@cartee.eu anyway. We would rather fix it than argue about who owns the refund button.
8. If a plan ends
If a subscription lapses, is cancelled or expires, the household’s shared lists are converted back into private lists on the owner’s device. Other members lose access to them.
Nothing is deleted as a punishment, and your data is never held hostage. But shared lists need a plan to stay shared — so if you want the household to keep them, renew before the plan runs out, and if you want your own copy of a list you do not own, export or recreate it while you still have access.
9. Your content
The lists, items, categories and names you put into Cartee are yours. We do not claim ownership of them.
To run the service we need your permission to store and process that content, and to show it to the other people in your household — that is what a shared list is. That permission is limited to operating, securing and supporting Cartee, and it ends when you delete the content or your account.
We do not read your lists to build advertising profiles, we do not sell them, and we do not use them to train machine-learning models.
You are responsible for what you put in. Do not put anything into Cartee that is unlawful, that infringes someone else’s rights, or that you do not have the right to share with your household.
10. Acceptable use
Please do not:
- break the law with Cartee, or use it to harm, harass or impersonate anyone;
- try to get into accounts, households or data that are not yours;
- probe, scan, overload or interfere with the service or the infrastructure it runs on;
- reverse-engineer, decompile or extract our source code, except to the extent the law expressly permits it;
- resell, rent out or commercially redistribute access to Cartee;
- use bots or automated means to create accounts, or otherwise abuse invitations, trials or promotional offers.
11. Our intellectual property
Cartee itself — the app, the website, the name, the logo, the artwork and the design — belongs to us and is protected by intellectual-property law. These terms give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own household’s purposes. They give you nothing else.
12. Availability, and changes to the service
We work to keep Cartee available and working, but we do not promise that it will be uninterrupted or error-free. Maintenance happens, and so do outages at the providers we depend on.
We may add, change or remove features. If we remove something significant, or make a change that materially disadvantages you, we will tell you in advance where we reasonably can. Private lists on your device keep working offline regardless.
13. Ending the agreement
You can stop using Cartee at any time, and you can delete your account from inside the app (Settings → Delete account). Deleting your account removes your profile and the data tied to it — see our Privacy Policy for exactly what happens and what has to be retained. Deleting your account does not by itself cancel a subscription bought through Apple or Google; cancel that in the store.
We may suspend or terminate an account if it breaks these terms, if it is being used unlawfully, or if we are required to do so by law. Except where the breach is serious or we are legally obliged to act immediately, we will warn you first and give you a fair chance to put it right. If we terminate an account for no fault of yours, we will refund the unused part of a paid period where we are able to.
14. Warranties
Cartee is provided as is and as available. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Cartee is a shopping list, not a backup service, a health tool or a financial record. Keep your own copy of anything you cannot afford to lose.
If you are a consumer, nothing here removes the guarantees the law gives you. EU and Bulgarian consumer law entitles you to a service that conforms to the contract, and to remedies if it does not. Those rights stand whatever this section says.
15. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law — including your mandatory rights as a consumer.
Subject to that, and to the fullest extent the law allows:
- we are not liable for indirect or consequential loss, for loss of profit, revenue, business or goodwill, or for loss or corruption of data that you could have prevented by keeping your own copy;
- our total liability to you in any 12-month period is limited to the greater of the amount you paid us for Cartee in that period, or €50.
We are not liable for failures caused by events outside our reasonable control, or for the acts of other members of your household — including a member deleting a list you cared about.
16. Changes to these terms
We may update these terms — because the product changes, or the law does.
- Every version is dated and published at cartee.eu/terms, and the current text is always readable inside the app.
- For material changes we will ask you to accept the new version in the app before you carry on using it, and we will show you a plain-language summary of what changed.
- For minor changes — a clarification, a corrected typo, a new contact detail — we will publish the updated text with a new effective date, and continuing to use Cartee after that date means you accept it.
If you do not accept a new version, you can stop using Cartee and delete your account.
17. Governing law and disputes
These terms are governed by the laws of Bulgaria, and the courts of Sofia, Bulgaria have jurisdiction over any dispute.
If you are a consumer resident in the EU, this does not deprive you of anything. You keep the protection of the mandatory consumer-law rules of the country you live in, and you may bring proceedings in the courts of that country.
You may also use the European Commission’s online dispute-resolution platform, and you can complain to the Bulgarian Commission for Consumer Protection. But please try us first at support@cartee.eu — most things are a misunderstanding that one email fixes.
18. The rest
- If a provision of these terms turns out to be unenforceable, the rest stays in force.
- If we do not enforce something straight away, we have not given it up.
- You may not transfer your rights under these terms to someone else. We may transfer ours if our business is reorganised or sold, provided your rights are not reduced.
- These terms, together with the Privacy Policy, are the whole agreement between us about Cartee.
19. Contact
MediaHub.Guru EOOD
122 Ovche pole str., office EMC2, floor 4
1303 Sofia, Bulgaria
UIC 201456304
This is the same text the Cartee app shows under Settings → Legal. Questions about it go to support@cartee.eu.